GEGO Refund Policy

Last updated: February 2026

1. 7-Day Free Trial

New subscribers may cancel during the trial period at no cost. No charge is made until the trial ends.

2. Post-Trial Refunds

Because trading signals are delivered in real time and cannot be un-consumed, monthly, quarterly and annual signal subscriptions are generally non-refundable after the trial period.

3. Exceptions (Discretionary)

We may issue a full or pro-rated refund at our discretion when:

• A billing error occurred (double-charge, wrong currency).
• The Service was materially unavailable for a continuous 7-day period during your billing cycle.
• Local consumer-protection law requires it.

4. How to Request a Refund

Email billing@gego.trading within 14 days of the charge. Include your account email, invoice ID and the reason for the request. We aim to respond within 5 business days.

5. Refund Method

Approved refunds are returned to the original payment method (Stripe card / bank transfer). Crypto payments are non-refundable except where required by law or where a technical failure prevented service delivery.

6. Chargebacks

Please contact us before initiating a chargeback with your card issuer. Fraudulent chargebacks may result in account suspension.

7. Cancellation ≠ Refund

Cancelling your subscription stops future billing. It does not automatically refund the current period, but you retain access until the paid period ends.

8. Contact

billing@gego.trading